Exclusion of the Warranty
Claims may not be asserted under the warranty:
− if the product was not properly installed, cleaned, maintained or repaired according to valid Water Regulations and general good plumbing practise;
− if the defect is attributable to incorrect use or incorrect handling of the product;
− if the defect occurs due to missing or incorrect maintenance;
− if spare parts other than original GROHE spare parts are used during repairs or maintenance of the product;
− if the defect was caused by transport, installation or any trial operation of the product;
− if the surface of the product has been scratched;
− if the product is a display (ex display) product;
− if consumables (e.g. filters, filter cartridges, aerators or batteries) or material subject to wear and tear (such as seals or hoses) are affected;
− if the defect was caused by a breakage of fragile parts (e.g. glass or light bulbs);
− if the defect occurs due to aggressive environmental influences (e.g. chemicals and cleaning agents), limescale or disruptions due to ice and/or lime;
− if the defect is caused by specific environmental circumstances (e.g. excess or negative pressure in the line, excess voltage or undervoltage on the line); or
− if the defect is attributable to wilful or negligent damage to the product by the end consumer or a third party.
GROHE will review in each specific case whether the warranty prerequisites have been met and whether there are any grounds for exclusion. Should warranty claims be asserted and should it emerge during an inspection of the product by GROHE that there was no defect or there is no warranty claim for one of the aforementioned reasons, GROHE may charge a service fee plus VAT unless the end consumer proves that they could not have ascertained based on the circumstances that there was no warranty claim.
This warranty shall apply in the foregoing scope and subject to the foregoing prerequisites (including submission of proof of purchase even in the event of resale) for each future owner of the product.
This warranty shall be governed by the laws of The Government of the Hong Kong Special Administrative Region.
2014 Warranty terms